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Healthcare Quality and Safety 2017


 
Healthcare Quality and Safety 2017
The Sheraton Boston Hotel - Oct 16 & 17, 2017
Boston, MA  02199
2017 Education Opportunities and Accreditation for Pharmacists
 
Dear Pharmacy Colleague,
 
Within ambulatory, inpatient, and perioperative settings, there is mounting pressure to improve quality, safety, and efficiency. The key question, however, is how? Attendees will leave this internationally attended two-day conference with evidence-based quality and safety strategies to enable them to effectively execute these approaches for sustainable daily practice. 
 
We all face challenges in quality and safety that directly impact our work as Pharmacists: 
  • How we prevent, manage and disclose medication errors
  • How we protect against drug diversion
  • How we achieve regulatory compliance
  • How we mitigate risk of adverse drug events
  • How we ensure accurate and complete medication reconciliation
  • How we define and exercise protocols for high-risk drugs
  • How we counsel patients
  • How we promote a culture of safety
  • How we practice Collaborative Drug Therapy Management (CDTM)
  • How we minimize medication errors during transitions of care
  • How we foster antibiotic stewardship
  • How we integrate students and Residents into our practice
  • How we mentor Pharmacists and Certified Technicians
  • How we not only support, but help define, broader quality and safety initiatives
In 2017, the Healthcare Quality and Safety conference offers state-of-the-art approaches to these challenges. 
This 2 day conference will offer Pharmacists the opportunity to earn up to 10.50 ACPE approved contact hours of knowledge-based credit.  
We invite you to join us for this exciting and timely program and look forward to meeting you.
 
For additional information and registeration please visit:  https://quality.hmscme.com/
 
Karen Fiumara, PharmD, BCPS, CPPS
Course Faculty
Executive Director of Patient Safety,
Brigham and Women’s Hospital
Adjunct Professor,
MCPHS University
 
 
Kate Ulbricht, PharmD, MBA, CPPS
Course Faculty
Director of Clinical and Academic Programs, Patient Safety, 
Brigham and Women’s Hospital
Sr. Attending Clinical Pharmacist, 
Massachusetts General Hospital
 

 

Date: Oct 16, 2017 07:30 AM - Oct 17, 2017 03:15 PM

Fee

$0.00

CE Hours

25.50

CE Units

2.550

Registration closes on Oct 20, 2017 11:00 PM

Activity Type

  • Knowledge Based

Target Audience(s)

  • Pharmacists

Accreditation(s)

Accreditation Council for Pharmacy Education
American Health Resources is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education

Requirements for CE Credit

  • Participant Requirement and Statement of Credit: To receive credit, participants must fully attend each session (no partial credit will be awarded), pass in a completed attendance verification form, and using the access code provided, complete the online evaluation for each session attended. Attendance will be verified. All participants will have the opportunity to evaluate the educational sessions and presenters as well as the ability to identify their future educational needs. 
  • Pharmacists: CE credit will be automatically uploaded to CPE Monitor upon completion of the evaluation and posted to the participant’s NABP account within 72 hours where an official certificate of credit can be printed. Evaluations must be completed within 60 days of program date to receive credit.  
  • Starting January 1, 2018 ACPE will be charging a $200 fee for any credits submitted into the CPE Monitor after 60 days.  It is the participant’s responsibility to complete all activity evaluations and confirm that credits are in the CPE Monitor after attending an activity.
  • Statement of Disclosure: Disclosure will be made on the day of the program regarding any interest or affiliation a speaker may have with a supporting organization.
  • Refund Policy: A full refund will be provided only if a written request is received by American Health Resources, Inc. at least 48 hours prior to the program or if the program is cancelled. American Health Resources, Inc. reserves the right to change the presenters, topics or seminar schedules.
Only Certificates of Credit issued from CPE Monitor are valid in the US
  CPE Monitor will not accept credits after 60 days from the session date 

 

 

Registration closes on Oct 20, 2017 at 11:00 PM

Registration Closed  

Keynote Address
Learning Formats Used: lecture, cases, Q&A
This presentation will be based on how organizations can enable their workforces to make a commitment to treat each other with civility and respect, to be transparent in reporting errors and unsafe conditions, to adhere to known safe practices, and to be part of the problem-solving team. Some of the recommendations from the recently published National Patient Safety Foundation’s Call to Action will also be highlighted.
Knowledge Based
Learning Objectives:
1. Identify at least three of the six recommendations from the National Patient Safety Foundation’s Call to Action on preventable health care harm as a public health crisis
2. Review three key steps that your organization must take to accelerate your commitment to zero harm to your patients and your workforce

Speaker(s)/Author(s)

Patricia McGaffigan, RN, MS, CPPS
Chief Operating Officer and Senior VP of Programs, National Patient Safety Foundation

Activity Number

0280-9999-17-031-L05-P
Date: 10/16/17
Time: 08:45 AM - 09:35 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 1 - Session A
Learning Formats Used: workshop, lecture, cases, Q&A
This workshop will begin by discovering the most common meeting facilitation challenges among the participants.  We will then introduce tools and techniques that have been effective in addressing these particular challenges.  Participants will be invited to share their successful approaches as well.  A collection of practical tools will be distributed. 
Knowledge Based 
Learning Objectives:
1. Recognize the application of facilitation tools for meeting effectiveness
2. Relate situations that arise in facilitation and match them with the best approaches and tools

Speaker(s)/Author(s)

John Rossi, MBA
Lead Process Improvement Consultant, Brigham and Women's Hospital

Keith Murphy, MHA
Director of Process Improvement, Brigham and Women’s Hospital

Activity Number

0280-9999-17-032-L04-P
Date: 10/16/17
Time: 09:45 AM - 10:30 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 1 - Session B
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss “Back to Basics” initiative program that is designed to refocus efforts on hand hygiene and other practices through simulation to strengthen daily practice, training to promote communication strategies, and provide tools to health care workers to drive hospital acquired conditions to zero.
Knowledge Based 
Learning Objectives:
1. Describe respectful communication strategies that will empower staff to speak up and correct situations
2. Discuss steps that will protect patients from hospital acquired conditions

Speaker(s)/Author(s)

Lisa Morrissey, DNP, MBA, RN, NEA-BC
Interim Chief Nursing Officer and Senior Vice President, Patient Care Services, Brigham and Women's Hospital

Activity Number

0280-9999-17-033-L04-P
Date: 10/16/17
Time: 09:45 AM - 10:30 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 1 - Session C
Learning Formats Used: lecture, cases, Q&A
The presentation will discuss different strategies to strengthening safety culture through the application of Just Culture principles. In addition, this discussion will be related to how just culture can lead to improvements in patient care using examples from interventions at Brigham Health. 
Knowledge Based
Learning Obectives:
1. Explain the relationship between Just Culture and a culture of safety, and describe how a culture of safety can translate to improved patient care                    
2. Report steps and lessons learned from Just Culture integration efforts at Brigham Health

Speaker(s)/Author(s)

Christian Dankers, MD
Medical Director for Quality and Safety; Harvard Medical School Faculty, Brigham and Women's Hospital

Ed Liston-Kraft, PhD, LICSW
Vice President of Professional and Clinical Services, Brigham and Women’s Faulkner Hospital

Activity Number

0280-9999-17-034-L05-P
Date: 10/16/17
Time: 09:45 AM - 10:30 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 2 - Session A
Learning Formats Used: lecture, cases, Q&A
This presentation will explore the experience with PROMs at Partners HealthCare.  The focus will be on how PROMs data can be used to improve both 1) patient care, through greater speed, more personalized care, and better shared decision making, and 2) the overall quality of our care using PROMs as the outcome measure of relevance for quality improvement and transparency.  Operational and technical challenges involved in implanting a Patient-Reported Outcome Measures program will be discussed.
Knowledge Based
Learning Objectives:
1. Recognize the value of PROMs in clinical care, quality improvement, and value demonstration                                                      
2. Identify the challenges involved in collecting PROMs and strategies to overcome these challenges

Speaker(s)/Author(s)

Neil Wagle, MD, MBA
Associate Chief Quality Officer, Harvard Medical School Faculty, Partners HealthCare

Activity Number

0280-9999-17-035-L04-P
Date: 10/16/17
Time: 10:45 AM - 11:30 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 2 - Session B
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss the trials and tribulations of envisioning, creating, launching, adapting, and expanding a sustainable Clinical Care Pathways Program with improved patient outcomes.
Knowledge Based
Learning Objectives:
1. Identify the value of a Clinical Care Pathways Program for patients, families, and providers            
2. Describe the necessary steps to develop and sustain a Clinical Pathways Program

Speaker(s)/Author(s)

Caitlin Murphy , MPH
Clinical Pathways Program Manager, Department of Quality and Safety, Brigham and Women’s Hospital

Casey McGrath, RN, MSN
Senior Quality Program Manager, Brigham and Women's Hospital

Activity Number

0280-9999-17-044-L04-P
Date: 10/16/17
Time: 10:45 AM - 11:30 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 2 - Session C
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss barriers to optimizing apology and disclosure programs as well as different approaches to circumvent these challenges. In addition, the optimization of a disclosure program will be related to promotion of patient-centered care. How to implement a communication, apology, and resolution program will also be reviewed.
Knowledge Based
Learning Objectives:
1.  Define the challenges and barriers related to apology and disclosure programs 
2.  Identify approaches to develop an organizational approach for disclosure
3.  Review how this method is promoting patient-centered care
4.  Explain the implementation of a Communication, Apology and Resolution program

Speaker(s)/Author(s)

Patricia Folcarelli, RN, MA, PhD
Interim Vice President for Health Care Quality, Beth Israel Deaconess Medical Center

Activity Number

0280-9999-17-037-L04-P
Date: 10/16/17
Time: 10:45 AM - 11:30 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 3 - Session A
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss the definition of a patient-centered home. How to improve outcomes using patient-centered medical homes will also be discussed.
Knowledge Based
Learning Objectives:
1.  Define patient-centered medical home     
2.  Discuss how patient-centered medical homes improve outcomes

Speaker(s)/Author(s)

Asaf Bitton, MD, MPH
Director of Primary Health Care, Adriane Labs, Harvard Medical School, Faculty

Activity Number

0280-9999-17-038-L04-P
Date: 10/16/17
Time: 11:40 AM - 12:25 PM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 2 - Session B
Learning Formats Used: lecture, cases, Q&A
The presentation will discuss how feedback from staff had been used to develop initiatives that reduce patient violence towards staff. Different interventions used at Faulkner Hospital will also be highlighted throughout the discussion.
Knowledge Based
Learning Objectives:
  1. Describe interventions used at a community hospital to reduce incidents of patient violence           
  2. Explain how staff feedback has been utilized to develop interventions and actively iterate through tests of change

Speaker(s)/Author(s)

Christi Barney, RN, MSN
Director of Patient Safety, Quality, Infection Control and Accreditation, Brigham and Women's Faulkner Hospital

Tayla Hough, BS
Patient Safety Consultant, Brigham and Women's Faulker Hospital

Activity Number

0280-9999-17-036-L04-P
Date: 10/16/17
Time: 11:40 AM - 12:25 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 3 - Session C
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss how to incorporate Lean into your daily work life. Learn concrete examples of how various Lean tools can be used to improve operations will be discussed.
Knowledge Based
Learning Objectives:
1. List a variety of Kaizen events used in Food Services                                                                              
2. Review examples that cover use of value stream mapping, fishbone diagrams, spaghetti diagrams, metrics boards, engaging staff, and solutions implementation                                                                
3. Recognize measured outcomes, pitfalls and successes, as well as ideas for incorporating Lean into your daily work life

Speaker(s)/Author(s)

Susan Langill, RD, LDN
Senior Area General Manager, Sodexo Food Services, Brigham Health

Activity Number

0280-9999-17-040-L04-P
Date: 10/16/17
Time: 11:40 PM - 12:25 PM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 4 - Session A
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss the model of the Brigham Comprehensive Opioid Response and Education (B-CORE) Program. A pathway to build a hospital-wide opioid stewardship program will be discussed. Community engagement and increasing access to care for patients with opioid use disorder will also be emphasized. A suite of metrics that hospitals can adapt to measure success and determine further needs will be discussed. 
Knowledge Based
Learning Objectives:
1. Describe key elements needed to implement a hospital-wide opioid stewardship program
2. Review opioid-related interventions to determine success and further needs
 

Speaker(s)/Author(s)

Scott Weiner, MD, MPH, FACEP, FAAEM
Attending Physician and Assistant Clinical Director, Department of Emergency Medicine; Program Director, Brigham Comprehensive Opioid Response and Education (B-CORE), Brigham and Women’s Hospital, Harvard Medical School, Faculty

Activity Number

0280-9999-17-041-L04-P
Date: 10/16/17
Time: 01:25 PM - 02:10 PM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 4 - Session B
Learning Formats Used: lecture, cases, Q&A
This presentation will highlight innovative approaches to reduce cardiac readmissions. In addition, a discussion on how to relate close follow-up care to cost-effectiveness in terms of preventing readmissions will be included in the presentation.
Knowledge Based
Learning Objectives:
1. Outline patient interventions to keep patients from being readmitted      
2. Relate how close follow-up care can be cost-effective in preventing readmissions
 

Speaker(s)/Author(s)

Akshay Desai, MD, MPH
Heart Failure Disease Management Program Director, Cardiovascular Division, Brigham and Women's Hospital, Harvard Medical School, Faculty

Activity Number

0280-9999-17-042-L04-P
Date: 10/16/17
Time: 01:25 PM - 02:10 PM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 4 - Session C
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss what is meant by waste as it applies to workplace processes and will begin to identify methods for reducing waste.  Examples from the audience will be brought into the discussion for practical application of the concepts.
Knowledge Based
Learning Objectives:
1. Discuss value vs. waste in healthcare
2. Describe the different types of waste and be able to identify waste in your work area
3. List ideas on how to reduce and remove waste in the work area in order to enhance value

 

Speaker(s)/Author(s)

Claire Massero, MS
Senior Consultant, Process Improvement, Brigham and Women's Faulkner Hospital

Kristen Sampson, MBA, MEd
Senior Process Improvement Consultant, Brigham and Women’s Hospital

Activity Number

0280-9999-17-043-L04-P
Date: 10/16/17
Time: 01:25 PM - 02:10 PM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 5 - Session A
Learning Formats Used: lecture, cases, Q&A
This presentation will highlight different quality improvement methods that can make clinical decision support more efficient. How clinical decision support can be used for quality and safety improvement will be discussed. 
Knowledge Based
Learning Objectives:
1.   Report the value of clinical decision support to improve quality and safety 
2.   Identify quality improvement methods to make clinical decision support more reliable and effective
 

Speaker(s)/Author(s)

Adam Landman, MD, MS, MIS, MHS
Chief Medical Information Officer for Health Information Innovation and Integration, Brigham and Women's Hospital, Harvard Medical School, Faculty

Adam Wright , PhD
Senior Scientist, Brigham and Women’s Hospital , Harvard Medical School, Faculty

Activity Number

0280-9999-17-039-L04-P
Date: 10/16/17
Time: 02:20 PM - 03:05 PM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 5 - Session B    
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss how Brigham Health is focusing on patients at-risk for lung cancer and colon cancer with the goal of monitoring, doing outreach and ensuring patients receive recommended follow-up in a timely fashion to prevent missed or delayed lung and colon cancer using the Ambulatory Safety Nets that are modeled after Kaiser Permanente’s approach. Creation of robust registries in our electronic medical record, using multidisciplinary, cross-departmental teams to redesign workflows, collaborating with our population health management teams, and measuring our rates of success to develop models of care that can be scaled across other at-risk patient populations and health systems will be discussed.
Knowledge Based
Learning Objectives:
1. Identify key areas of missed and delayed diagnosis in the ambulatory setting
2. Describe closed-loop systems for tracking test results and follow-up for patients at-risk for common cancers                                                                                  
3. Outline approaches to mitigating diagnostic error due to test results in your organization

Speaker(s)/Author(s)

Sonali Desai, MD, MPH
Rheumatologist, Medical Director of Ambulatory Patient Safety, and Medical Director of Quality in the Department of Medicine, Brigham and Women's Hospital, Harvard Medical School Faculty

Tom Sequist, MD, MPH
Chief Quality and Safety Officer, Partners HealthCare, Harvard Medical School Faculty

Activity Number

0280-9999-17-045-L04-P
Date: 10/16/17
Time: 02:20 PM - 03:05 PM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 5 - Session C    
Learning Formats Used: lecture, cases, Q&A
This presentation will explore explanations for the success of a culture of multidisciplinary teams based on patient engagement, continuous learning, and complete integration. In a structured discussion, participants will learn how to adapt South Huntington's specific culture-determining processes to speed up the evolution of their own practice’s culture.
Knowledge Based
Learning Objectives:
1. Recognize that culture is not immutable but rather is easily amenable to transformation
2. Outline a few concrete processes that their practice could use to start transforming its culture
3. Recognize that the "why" of practice transformation is just as important as the "what" of achieving Triple Aim outcomes

Speaker(s)/Author(s)

Stuart Pollack, MD
Medical Director, South Huntington Primary Care, Brigham and Women's Hospital, Harvard Medical School Faculty

Activity Number

0280-9999-17-046-L04-P
Date: 10/16/17
Time: 02:20 PM - 03:05 PM

CE Hours

0.75
Registration Closed  

Registration Closed  

Keynote Address:
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss strategies to increase value of care across continuum of care in ever-changing healthcare. Strategies to seamless care from the community hospital to acute care setting through collaboration of all stages of care will be discussed. 
Knowledge Based
Learning Objectives:
1. Discuss strategies to increase value in healthcare in order to keep up with
changing policies and have more economically efficient medicine
2. Identify ways to increase collaboration across the care continuum so that care is seamless from the community hospital to the acute care setting and providers at all stages of care are well integrated

Speaker(s)/Author(s)

Ellen M. Zane, MA
Former President and Chief Executive Officer Tufts Medical Center and Floating Hospital for Children Assistant Professor in the Department of Medicine, Division of Clinical Care Research, and Assistant Professor of Public Health & Community Medicine

Activity Number

0280-9999-17-047-L04-P
Date: 10/16/17
Time: 03:15 PM - 04:05 PM

CE Hours

0.75
Registration Closed  

Registration closes on Oct 20, 2017 at 11:00 PM

Registration Closed  

Keynote Address
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss key elements in a culture of safety drawn from organizational and personal professional learning as an executive and trustee at the forefront of the patient safety movement for more than 20 years. This presentation will focus on specific challenges seen in continuous improvement of patient safety in 2017.  
Knowledge Based
Learning Objectives:
1. Describe key learning from a healthcare executive and trustee 20-year journey in patient safety
2. Explain areas of opportunity and challenge in both patient safety and improvement
3. Recognize and relate relevant aspects of this learning to their own, and their team’s, engagement in patient safety

Speaker(s)/Author(s)

James B. Conway, MS
Former Chief Operating Officer and Executive Vice President, Dana-Farber Cancer Institute

Activity Number

0280-9999-17-048-L05-P
Date: 10/17/17
Time: 08:00 AM - 08:50 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 6 - Session A
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss the MERS epidemic in South Korea and Ebola infections in healthcare worker in Texas with a view to discerning generalizable lessons those hospitals can use now to protect patients and staff from rarely suspected but highly contagious deadly pathogens.
Knowledge Based
Learning Objectives:
1.  Review the experiences of hospitals in South Korea and Texas with spread of MERS and Ebola within healthcare facilities                                                 
2.  List practices and strategies that hospitals can adopt to protect themselves from hospital-associated outbreaks of rarely suspected but highly contagious pathogens

Speaker(s)/Author(s)

Deborah Yokoe, MD, MPH
Hospital Epidemiologist and Medical Director of Infection Control, Brigham and Women's Hospital and Dana-Farber Cancer Institute, Harvard Medical School Faculty

Michael Klompas, MD, MPH, FIDSA, FSHEA
Associate Hospital Epidemiologist, Brigham and Women's Hospital, Harvard Medical School Faculty

Activity Number

0280-9999-17-049-L04-P
Date: 10/17/17
Time: 09:00 AM - 09:45 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 6 - Session B
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss transparency and patient safety as well as how innovative transparency efforts can be used for patient safety culture improvement and promotion.
Knowledge Based
Learning Objectives:
1. Describe innovative transparency efforts that will promote and improve patient safety culture.
2. Discuss creative strategies, tools and tips for implementing patient safety transparency efforts.

Speaker(s)/Author(s)

Karen Fiumara, PharmD, BCPS, CPPS
Director of Patient Safety,Brigham and Women's Hospital; Adjunct Assistant Professor of Pharmacy Practice MCPHS University

Activity Number

0280-9999-17-052-L05-P
Date: 10/17/17
Time: 09:00 AM - 09:45 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 6 - Session C
Learning Formats Used: lecture, cases, Q&A
This presentation will address the unique role that frontline physicians can play in supporting one another, particularly following an adverse event. This presentation will discuss the impact that adverse events have on clinicians, describe the peer support program developed at the Brigham and Women’s Hospital, and discuss how the initiatives developed by the BWH Center for Professionalism and Peer Support work to foster a culture of trust, mutual respect and teamwork throughout the institution.
Knowledge Based
Learning Objectives:
1.  Identify the emotional impact of adverse events on clinicians                                                                 2. Recognize the effect this impact has on patient safety, quality of care, event disclosure and reporting as well as provider well-being

Speaker(s)/Author(s)

Jo Shapiro, MD, FACS
Director of the Center for Professionalism and Peer Support; Surgeon, Department of Surgery, Brigham and Women's Hospital, Harvard Medical School Faculty

Activity Number

0280-9999-17-051-L04-P
Date: 10/17/17
Time: 09:00 AM - 09:45 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 7 - Session A
Learning Formats Used: lecture, cases, Q&A
This presentation will describe the process undertaken to build a culture of service within Brigham and Women's Faulkner Hospital. This presentation will discuss how we developed our strategy, structured our work and implemented key programs and trainings to support and encourage all employees in positively shaping the patient experience
Knowledge Based
Learning Objectives:
1. Define the framework and structure utilized to encourage and foster a culture of service.
2. Recognize key efforts and programs developed to engage all employees in enhancing the patient experience.
3. Discuss the barriers and challenges in successfully developing a culture of service.

Speaker(s)/Author(s)

Katherine Santos
Director of Service Excellence and Performance Improvement, Brigham and Women's Faulkner Hospital

Sarah Gardent, MBA
Executive Director of Patient Experience, Brigham and Women's Hospital

Activity Number

0280-9999-17-060-L04-P
Date: 10/17/17
Time: 10:00 AM - 10:45 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 7 - Session B
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss why Brigham Health needed to institute a new management system called Active Asset Management within the organization in order to understand, change, and improve processes around utilization of our high cost assets within the hospital (i.e. physicians, nurses, operating rooms, beds).  This presentation will focus on how, after the implementation of a new electronic medical record system for Brigham, there was an opportunity to improve their internal reporting platform, and implement a new data visualization tool, which is used on a daily, weekly, and monthly basis to support the active asset management group in their decision-making for effective use of hospital resources.
Knowledge Based
Learning Objectives:
1. Discuss how Brigham Health uses analytics to improve hospital asset utilization
2. Outline how to actively manage in a value-driven market

Speaker(s)/Author(s)

Rob Forsberg, MBA
Director of Decision Support Systems, Brigham and Women's Hospital

Shelley Anderson, MPM
Senior Vice President, Strategy and Operations, Brigham Health

Activity Number

0280-9999-17-053-L04-P
Date: 10/17/17
Time: 10:00 AM - 10:45 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 7 - Session C
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss how two AMCs, MGH and Johns Hopkins Hospital, adopted an idea from the Nuclear Industry’s World Association of Nuclear Operators (WANO).  WANO facilitates voluntary, confidential, and non-punitive peer-to-peer assessments of nuclear plants and the industry has seen a measurable improvement in safety.  Our study teams hypothesized that we could replicate the model in health care and our pilot results suggest that this model has application and promise in health care.
Knowledge Based
Learning Objectives:
1. Discuss best practices for quality and safety programs at an AMC
2. List lessons learned on ways quality and safety programs can be improved through peer to peer review

Speaker(s)/Author(s)

Elizabeth Mort, MD, MPH
Senior Vice President of Quality and Safety, and Chief Quality Officer, Massachusetts General Hospital and Mass General Physicians Organization, Harvard Medical School Faculty

Activity Number

0280-9999-17-054-L05-P
Date: 10/17/17
Time: 10:00 AM - 10:45 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 8 - Session A
Learning Formats Used: lecture, cases, Q&A
This presentation will highlight strategies that can be used to develop collaboration with external provider organizations in the care of shared populations of patients. In addition, focus on how other institutions are doing to enable safe and efficient transitions of care will be discussed. 
Knowledge Based
Learning Objectives:
1. Review what health system (Academic Medical Center and community hospital) is doing to ensure safe, efficient and high quality transitions for patients across the continuum
2.  Outline different approaches a large integrated system is taking to collaborate with other external provider organizations (e.g., Skilled Nursing Facilities; Home Health Agencies) to care for a shared population of patients

Speaker(s)/Author(s)

Kathryn Britton, MD, MPH
Associate Chief Medical Officer; Associate Physician, Cardiology division, Brigham and Women's Hospital, Harvard Medical School Faculty

Kelly Fanning, MBA
Senior Director of Population Health Management, Brigham and Women's Physician Organization

Activity Number

0280-9999-17-055-L04-P
Date: 10/17/17
Time: 10:55 AM - 11:40 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 8 - Session B
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss how Brigham & Women’s Hospital and Massachusetts General Hospital were asked to assist with optimizing inpatient to outpatient transitions of care through services such as a bedside delivery program upon discharge.  Collaborating with outpatient pharmacies leading to improved patient safety, satisfaction and medication adherence by ensuring patients have their home medications prior to discharge will be discussed.
Knowledge Based
Learning Objectives:
1. Identify opportunities for health systems to improve the quality and safety of patient care through collaboration with their outpatient hospital pharmacies                                                    
2. Describe different approaches to implementing pharmacy services that minimize gaps in care at discharge.

Speaker(s)/Author(s)

Amrita Chabria, PharmD, MS
Manager of Ambulatory Pharmacies, Brigham and Women's Hospital

Laura Salomone Carr, PharmD
Senior Attending Pharmacist, Transitional Care, Massachusetts General Hospital

Activity Number

0280-9999-17-056-L05-P
Date: 10/17/17
Time: 10:55 AM - 11:40 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 8 - Session C
Learning Formats Used: panel discussion, lecture, cases, Q&A
This presentation will discuss strategies to engage frontline providers in quality improvement using readily available organizational resources. Strategies to facilitate the competencies needed by interdisciplinary frontline care teams across Partners to actively lead and participate in clinical process improvement efforts will be discussed.
Knowledge Based
Learning Objectives:
1. Recognize strategies to engage frontline providers in quality improvement using readily available organizational resources     
2. Reproduce strategies to facilitate the competencies needed by interdisciplinary frontline care teams across Partners to actively lead and participate in clinical process improvement efforts

Speaker(s)/Author(s)

Brian Cummings, MD
Associate Chief Quality Officer, Massachusetts General Hospital; Intensivist, Pediatric Medical Services, MassGeneral Hospital for Children, Harvard Medical School Faculty

Jennifer Beloff, RN, MSN, APN
Senior Director of Quality, Brigham and Women's Hospital

Karl Laskowski , MD, MBA
Associate Medical Director, Brigham and Women's Physicians Organization, Harvard Medical School Faculty

Activity Number

0280-9999-17-057-L04-P
Date: 10/17/17
Time: 10:55 AM - 11:40 AM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 9-10 - Session A
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss different tools and techniques to create a current state process map and analyze it to identify problems worth solving. This presentation will outline ability to use process mapping to identify improvement opportunities for processes that take place in your daily work.
Knowledge Based
Learning Objectives:
1. Recognize and create a process map to accurately describe a current process that is occurring
2. Identify a current state process map to find opportunities for improvement

Speaker(s)/Author(s)

Jonathan Baum, MBA
Lead Process Improvement Consultant, Brigham and Women's Hospital

Katherine Santos
Director of Service Excellence and Performance Improvement, Brigham and Women's Faulkner Hospital

McGuire Kelly
Process Improvement Consultant, Brigham and Women's Faulkner Hospital

Activity Number

0280-9999-17-058-L04-P
Date: 10/17/17
Time: 12:40 PM - 02:20 PM

CE Hours

1.50
Registration Closed  

Registration Closed  

Block 9 - Session B
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss an enhanced recovery protocol to reduce surgical site infections after elective colon and rectal surgery. This presentation will discuss how enterprise approach has allowed for standardization of electronic order sets and for a standardized compliance check list.
Knowledge Based
Learning Objectives:
1. Explain how a significant clinical problem with postoperative DVT's was treated through a systems approach combining nursing, quality leaders, pharmacy and surgeons
2. Review the journey of implementing an "enhanced recovery after surgery" protocol for elective colon and rectal surgery that reduces infections, cardiac arrhythmias and length of stay

Speaker(s)/Author(s)

Peter Najjar, MD, MBA
Senior Quality Consultant, Department of Quality and Safety, Brigham and Women's Hospital, General Surgery Resident, Harvard Medical School,

Ronald Bleday, MD
Chief of Colon and Rectal Surgery, Brigham and Women's Hospital, Harvard Medical School, Faculty

Activity Number

0280-9999-17-059-L04-P
Date: 10/17/17
Time: 12:40 PM - 01:25 PM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 9 - Session C
Learning Formats Used: lecture, cases, Q&A
This presentation will focus on a case example of chronic kidney disease which can be used as a model for chronic disease management. In addition, lessons learned during the specialty care disease management redesign at our institution will be discussed.
Knowledge Based
Learning Objectives:
1. Outline a comprehensive framework for a population-based approach to CKD and examples of programs we are implementing in each area
2. Discuss the opportunities, challenges and lessons learned for specialty care disease management redesign

Speaker(s)/Author(s)

Mallika Mendu , MD, MBA
Attending Physician and Director of Quality and Process Improvement, Renal Division, and Assistant Medical Director of Quality and Patient Safety, Brigham and Women's Hospital; Assistant Medical Director of Partners Population Health Management, Harvard Medical School Faculty

Activity Number

0280-9999-17-050-L04-P
Date: 10/17/17
Time: 12:40 PM - 01:25 PM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 10 - Session B
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss collaborative practice agreements between physicians and pharmacists and multi-disciplinary stewardship teams for innovative and collaborative approaches in healthcare to maximize patient health-related outcomes and reduce errors related to drug therapy management. Regulations surrounding CDTM will also be described
Knowledge Based
Learning Objectives:
1Describe the benefits and limitations of Collaborative Drug Therapy Management (CDTM) Agreements and identify ways that these partnerships can be leveraged to reduce errors in drug therapy management.
2. Describe the regulations surrounding CDTM in the United States.
3. Discuss the application of stewardship principles to the healthcare setting in the context of high risk medication therapy

Speaker(s)/Author(s)

John Fanikos, MBA, RPh
Executive Director of Pharmacy, Brigham and Women's Hospital, Adjunct Professor, MCPHS University

Katelyn Sylvester, PharmD, CACP, BCPS
Anticoagulation Services Pharmacy Manager, PGY1 Pharmacy Residency Coordinator, Department of Pharmacy, Brigham and Women’s Hospital

Activity Number

0280-9999-17-061-L04-P
Date: 10/17/17
Time: 01:35 PM - 02:20 PM

CE Hours

0.75
Registration Closed  

Registration Closed  

Block 10 - Session C
Learning Formats Used: lecture, cases, Q&A
This presentation will discuss the different clinical approaches that can be used to succeed in population health management. In addition, national trends in population health management and accountable care will be highlighted.
Knowledge Based
Learning Objectives:
1. Review national trends in population health management and accountable care
2. Outline clinical approaches for succeeding in population health management
 

Speaker(s)/Author(s)

Sree Chaguturu, MD
Vice President, Center for Population Health, Partners HealthCare, Harvard Medical School Faculty

Activity Number

0280-9999-17-062-L04-P
Date: 10/17/17
Time: 01:35 PM - 02:20 PM

CE Hours

0.75
Registration Closed  

Registration Closed  

Keynote Address
Learning Formats Used: lecture, cases, Q&A
This closing keynote address will discuss how to relate the various dimensions of quality and their relevance to meeting patients’ needs as well as in engaging a workforce. As such, different factors that affect engagement for staff with regard to improving quality will be discussed.
Knowledge Based
Learning Objectives:
1. Explain how the various dimensions of quality are intertwined, and tied to an engaged workforce
2. State what factors can help drive engagement for clinicians and other personnel in the work of improving quality

Speaker(s)/Author(s)

Thomas H. Lee, MD, MPH
Chief Medical Officer, Press Ganey Associates, Inc.

Activity Number

0280-9999-17-063-L04-P
Date: 10/17/17
Time: 02:25 PM - 03:15 PM

CE Hours

0.75
Registration Closed